Introducing our facilitators

We’ve developed an army of facilitators to extend our reach across the country. They’re out in force working hard to fulfil our mission of driving sustainable behaviour change, working on all five activity streams of the National Strategy.

nat strat summit facilitators

The Commission team is small, but bursting with big ideas to help New Zealanders get ahead financially. It’s not something we can do on our own, which is why we’ve developed a network of facilitators. We have facilitators all over New Zealand who are passionate about helping make our vision of everyone getting ahead financially a reality. And there are over 80 of them!

So what do they actually do?

Facilitators are our people on the ground working to make a difference in New Zealanders’ lives. They’re independent contractors who deliver financial capability sessions in all kinds of settings, such as community groups, workplaces and budget services. In line with the National Strategy, they cover planning, being debt-smart, saving and investing. Specific topics include budgeting, insurances, KiwiSaver and buying a house. The sessions vary from nine-week programmes (2-3 hours per week), to one-off seminars. Commission-Affiliated Facilitators deliver our longer-term programmes and Sorted Facilitators deliver our one-off seminars.

Facilitators guide participants through the sessions, enabling them to come to their own conclusions about what is right for them.

Facilitators guide participants through the sessions, enabling them to come to their own conclusions about what’s right for them.  It’s not about putting our ideas into their heads, but drawing their own ideas out. This ties in with ‘Talk’, the first activity stream of the National Strategy.

What our facilitators don’t do is tell participants what they should be doing. We are proud of the fact that they are independent, impartial, and don’t give advice. It’s not our place to encourage participants to make particular decisions or buy particular products.

We believe that if money becomes a comfortable topic of conversation, and people talk with their whanau and friends about money, then they can work together to improve their financial situations. 

nat strat warehouse facilitator

Why is talking and sharing something the facilitators encourage so much?

We find that behaviour change doesn’t come from working through a handbook week–by-week - it comes from understanding the impact of our choices through sharing.

The emphasis on talking and sharing during our sessions means that participants are in control and receptive to ‘aha’ moments, where they experience what small but significant changes they can make for a wealthier future. We find that behaviour change doesn’t come from working through a handbook week–by-week - it comes from understanding the impact of our choices through sharing.

Who are they?

They come from all walks of life. They include Authorised Financial Advisers, teachers, accountants, social workers, budget advisers, and community workers. It’s a great strength that our facilitators come from such a variety of personal, professional and cultural backgrounds, because it means that we can find the right fit for the programme participants, whoever they are. 

Each facilitator brings their unique real-life scenarios into the sessions, which helps them to operate in a practical and interactive manner.

What our facilitators do have in common is that they have been through our facilitator training process, which hones their skills in creating an open environment where participants feel comfortable sharing.  Also, our quality assurance framework ensures that our facilitators are of the highest standard. It covers rigorous selection and training practices, and regular observations.

Our facilitators’ backgrounds and experience give them an intimate understanding of the challenges people face every day. Each facilitator brings their unique real-life scenarios into the sessions. Their passion for developing financial capability makes their sessions engaging and relevant. Thanks to this, we think that our facilitators are pretty fantastic!

nat strat warehouse group

How can I be involved?

If you want to find out who your nearest facilitator is, please contact me at Stephanie.hayter@cffc.org.nz

Learn more about becoming a facilitator >

Download our Sorted seminars >

Read more about our longer-term programmes >

Facilitators